Technical Support We at Diedrich Manufacturing strive to be the leader in customer satisfaction. This means that in addition to manufacturing the best roasting equipment on the market we also provide the best service to our customers. Please call us whenever we can help. 1-877-263-1276 X: 208 +011-208-263-1276 X: 208 7:00 AM to 3:30 PM, Monday Through Friday, Pacific Time e-mail: techsupport@diedrichroasters.com Dear Sirs, I just wanted to pass on a quick note to let you know how happy we are that we purchased Diedrich roasters. As you know, we recently required some technical support from Greg St. John, and we were very pleased with the way he handled our problem.      Greg ran us through many different tests to determine our problem. He was dilegent in all aspects of the trouble shooting process. He was very patient with us and walked us through every step at OUR pace, not his. All of this AFTER HOURS!      Diedrich has pleased us in the roasting arena with very reliable, high quality products that produce predictable results and excellent coffee. The level of workmanship in your roasters is the best in the industry. We are now coming to believe that your service level is also the best available anywhere.      Congratulations to the whole Diedrich family of employees, you are doing a wonderful job. Very best regards, Grant Drummond The Ultimate Bean Coffee Roasting Co. Greg, Thank you for your support earlier today. I cant tell you how frustrating the last two weeks have been. It is fantastic to get support direct from the manufacturer immediately, and on used equipment too. This simply confirms the Deidrich reputation we have been hearing about. January 10, 2005 Dear Sirs, This letter is a means of expressing our appreciation and thanks to Nick for the work he performed on our coffee roaster in December 2004.      Nick did his job in a thoroughly professional manner and completed a change of all the electrical components in the roaster in less than five hours. Everything has and is working to our satisfaction.      Our Diedrich coffee roaster is now providing LaDonna's customers with a product that mostly exceeds their expectations. Thanks once again to Nick and staff at Diedrich Coffee Roasters. Yours truly, Michael LeDonnna, LeDonna's Coffee Company San Luis Obispo, CA