Supporting Your Success: Expanded Tech Support and Service at Diedrich
At Diedrich, we know that your roasting equipment is more than a machine—it’s the engine behind your business. That’s why we’re proud to announce the expansion of our technical support and service department, offering you even more resources to keep your roaster operating at peak performance.
Whether you run a small specialty shop or a high-capacity production facility, you can count on Diedrich to be your trusted service partner—every step of the way.
More Support, When You Need It Most
We’ve added new team members to our tech support staff to ensure faster response times and expanded availability. Our U.S.-based support team provides expert troubleshooting, guidance, and real-time solutions to help you minimize downtime and maximize efficiency.
On-Site Preventive Maintenance & Service Visits
Unexpected breakdowns are costly. Our preventive maintenance (PM) programs are designed to keep your equipment running smoothly and reliably. From routine inspections to tailored service plans, our technicians assess your roaster’s condition and recommend upgrades or maintenance based on your specific equipment and usage.
We offer:
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Full plant inspections
- Service contracts
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Preventive maintenance visits
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Automation upgrades
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Equipment-specific recommendations
Let us know your model number and we’ll help you determine the best service options for your facility.
Access to Spare Parts—Fast
Timely access to the right parts is crucial to keeping your operation on track. Our parts are manufactured in Idaho and stocked in our Chicago warehouse for fast delivery across North America. Every component is designed and tested to meet the standards of your Diedrich roaster.
We make it easy to:
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Replace wear-and-tear components
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Avoid costly delays
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Extend the life of your roaster
Your Long-Term Roasting Partner
We understand the demands of running a roasting operation. That’s why we’re here not just to sell machines—but to support your long-term success. Our expanded service offerings, in-house parts inventory, and responsive support staff ensure you have the tools, knowledge, and partnership you need to keep roasting with confidence.
Contact us today to speak with our service team. Let us know your roaster model and serial number, and we’ll help you identify the right maintenance and upgrade options for your equipment. We’re here to help you protect your investment—and keep your roaster performing at its best for years to come.